Return and Refund Policy

Return and Refund Policy

We want you to have the best shopping experience with R3ceived. If you need to return an item, please read our policy carefully to ensure a smooth process.

14-Day Return Policy

You have 14 days from the date of receiving your item to request a return. Please note that all returns must be agreed upon via email before sending the item back.

Eligibility for Return

To be eligible for a return, the item must meet the following criteria:

It must be in the same condition as you received it.
The item should be unworn, unused, and with all original tags.
It must be in its original packaging.
You need to provide the receipt or proof of purchase.

Initiating a Return

To start a return, please contact us at r3ceivedcustomer@gmail.com. If your return is accepted, we will provide you with instructions on how and where to send your package. Please note that items sent back without prior authorization will not be accepted.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please inspect it upon reception and contact us immediately. We will evaluate the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods (e.g., food, flowers, plants).
Personalized or custom products (e.g., special orders or personalized items).
Personal care goods (e.g., beauty products).
Hazardous materials, flammable liquids, or gases.

Please feel free to reach out if you have any questions or concerns about the eligibility of your specific item for return. Please note that sale items and gift cards are non-returnable.

14-Day Cooling Off Period

For merchandise shipped into the European Union, you have the right to cancel or return your order within 14 days, without providing a specific reason. The item must meet the same criteria mentioned above.